Frequently Asked Questions
Read quick answers about order processing, shipping times, warranty terms, and how to return items.
how to choose the right supplement
Review your daily needs, such as nutritional support after physical fatigue or general wellness. Each product details its composition and dosage on the label. You can contact us for information regarding the ingredients.
what materials are the capsules made of
We use plant cellulose capsules free of animal derivatives. The contents include standardized plant extracts and chelated minerals. We do not add artificial colorings or synthetic bulking agents.
how to use daily
Standard use is one capsule daily with food and water. Store the bottle in a dry, shaded place away from heat. Always close the cap tightly after each use.
how can I pay for my order
We accept cash on delivery upon receipt from the courier or advance bank transfer. Credit cards and installment payments are not supported. For bank transfers, account details are displayed at checkout.
what happens if there is no elevator in the building
Delivery is handled by a courier service directly to your apartment door, regardless of floor or whether there is an elevator. If you are away, the courier leaves a notice for re-delivery or pickup from the local branch. Orders placed by 16:00 are dispatched the same business day.
how returns and refunds work
You can return the product within 30 days of delivery, provided it is unused and in its original sealed packaging. Return shipping costs are covered by the customer unless the item was defective. The refund is credited to your bank account after inspecting the parcel in Kavala.
Still have questions?
Customer support responds to all inquiries within one business day.
Althion