AlthionShipping & Delivery
Every order at Althion is carefully packaged and handed over to a courier service with a tracking number. Here you will find delivery times, shipping rates, and guidelines in case of delay or damage.
- Processing time
- Same-day dispatch for orders before 16:00. Otherwise, dispatch takes place the next business day
- Delivery time
- 2-5 business days
- Payment
- Bank transfer
1. Order processing time
Orders completed before 16:00 on business days are handed to the carrier on the same day. Those placed later, on holidays, or over weekends ship on the next business day. After payment, you will receive a confirmation email with your order code, and another email with the tracking number once the package dispatches.
2. Tracking your package
- Click the tracking link inside your shipping confirmation email.
- Enter your order number on the Track Order page of the website.
- Tracking details update once the courier scans the package, usually within 24 hours of receipt.
- The route is logged at every sorting facility until reaching the final destination.
3. Estimated delivery times
Days are counted as business days from dispatch to the carrier and represent an estimated timeframe. For remote locations, the process requires 1-2 additional days.
| Region | Estimated delivery time |
|---|---|
| Greece | 2-5 business days |
| Other destinations | The amount is clearly displayed at checkout before payment |
4. Shipping and handling costs
For orders over €45 to Greece, standard shipping is free. Below this amount, shipping costs €3.50. The exact cost for your delivery destination is calculated at checkout prior to final confirmation.
5. International shipping
For shipments outside Greece, estimated times and costs are listed at checkout. Customs duties or local taxes are determined by the importing country and are the responsibility of the buyer. If you refuse delivery at customs, the shipment is logged as a return.
6. Damage, loss, or non-delivery of a package
6.1 Damaged
Inspect the package upon delivery. If the products are damaged, take clear photos and email [email protected] within 48 hours. We will send a replacement at our expense or issue a refund. You do not need to return the damaged item unless specifically instructed to do so.
6.2 Lost
If package tracking shows no movement for 5 business days, write to us with your order code. We will promptly open an investigation with the courier and proceed with a replacement shipment or a full refund, depending on your choice, within 10 business days.
6.3 Status shows delivered without receiving the package
First check with members of your household, neighbors, or nearby drop-off points. If it cannot be located, notify us within 3 days of the delivery date. We will launch an inquiry with the carrier and keep you informed in writing until the case is resolved.
7. Questions about this policy
Write to [email protected] or call +30 550 431 556 between Mon-Fri 09:00 - 16:30, Sat 09:30 - 14:45. We process every inquiry within one business day.
- Merchant
- Althion Botanicals Ι.Κ.Ε.
- Registered address
- Ελευθερίου Βενιζέλου 34, 653 02 Καβάλα, Ελλάδα
- [email protected]
- Phone
- +30 550 431 556